Lighthouse Consulting Europe
Customer Engagement Solutions
Augmented with Automation & AI
Lighthouse Consulting Europe is an independent consultancy, specialising in customer engagement strategy and solutions combining data intelligence, digital innovation, process and people to reach the right business outcomes for our clients.
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Passionate - about transforming organisations.
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Focused - on outcomes that maximise value, in both offline and digital channels.
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Innovative - augmenting automation and artificial intelligence, to create a symbiotic relationship between people and technology.
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Customer Engagement Solutions
Positive Business Outcomes
Our goal is simple - to enable organisations to maximise value when connecting with their customers and prospects.
Customers and prospects engage with brands through a multitude of channels, adding complexity, which creates challenges.
Lighthouse take a holistic approach to understanding organisational challenges in both offline and digital engagement, to determine the right strategy and solution, by focusing on:
Improving Experience
Increasing Efficiency
Driving Acquisition & Retention
Developing Talent
Strategy
A Holistic Approach -
Augmented with Automation & AI
​With over 30 years expertise in customer engagement, Lighthouse's core team are capable of operating at both a strategic and operational level.
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Through discovery, analysis and, importantly, collaboration with our clients, we examine the key issues that are impacting their business.
By identifying the pain-points we recommend strategies and solutions, augmented with automation & AI innovation, to drive the right outcomes - always in line with their business goals​.
Solutions
Executing Strategy - Adding Value
To execute strategy, Lighthouse provides expertise in determining the right solutions to implement, in order to achieve the desired business goals. These include:
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Customer Journey Optimisation
Interaction Analytics & Insights
Customer Experience Improvement
Sales & Service Performance Optimisation & Quality Assurance
Augmenting with automation & AI
Data Engineering & Visualisation
IT &Telephony Solution Review, Design & Select
BPO Partner Review, Search & Select
Meet the Core Team
Specialists in Their Field
Eihab Mohamed - Customer Engagement Strategy & Delivery
Eihab has carved a career in customer engagement spanning a 30-year period, including senior roles in the BPO and consultancy market-place, as well as roles client-side, to increase customer value. He has worked across a multitude of brands including those in the Financial Services, Utilities, Media, Insurance, Telecom, Hi-tech, Healthcare, NFP and Automotive sectors.
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Amy Scott - Customer Experience Strategy & Insight
Amy is highly experienced service designer and customer experience consultant. She has worked with many brands over the last 30 years, to design and improve their service offering, resulting in a significantly better customer experience. Clients include those in the Financial Services, Housing, Utilities, Insurance, Telecom, Healthcare, Automotive & NFP sectors.
Dave Wilding - IT & Telephony Strategy
& Delivery
Dave has spent over 25 years, advising and implementing IT & Telecoms solutions for Banking, Insurance, Media, Telecoms, Travel, Public and BPO organisations, all geared to connecting customers to brands, with ease and efficiency.
Contact Us
Contact us to discuss how our services can benefit your business.
+44 (0)7956 304495